Last updated: September 15, 2026
Shipping
We ship to all 50 U.S. states and Washington, D.C.
Contiguous United States and Washington, D.C.
- Standard Ground Shipping: $6.95 flat rate for orders under $80; FREE on orders of $80 or more.
Carrier delivery estimates are generally 3?5 business days after fulfillment.
Alaska and Hawaii
Standard-class orders ship for $20. Orders containing any Bulky or Oversize item ship for $50. Mixed carts are charged according to the highest shipping class present.
Orders are generally prepared within 1-2 business days. Carrier delivery estimates begin after shipment and may vary. If we cannot ship within the stated time, we will contact you with the option to accept the delay or cancel the unshipped order for a full refund.
30-day return policy
Most eligible items may be returned within 30 calendar days after delivery. To qualify, an item must be unused, unworn outdoors, unwashed, clean, and in its original condition, with all tags, manuals, accessories, and original packaging. Proof of purchase is required.
For detailed category-by-category rules across our entire pet line—including indoor fit-checks for harnesses/boots, strict sanitary exclusions for used litter boxes and grooming tools, and full RMA instructions—please read our dedicated Refund and Returns Policy.
Start a return
Email [email protected] before sending anything back. Include your order number, the item you wish to return, and the reason for the return. We will provide return authorization (RMA) and shipping instructions. Returns sent without authorization may be delayed or refused.
Items that cannot be returned
- Cat litter boxes or enclosures that have contained litter or been used by an animal
- Used pet grooming tools (clippers, nail grinders) or items with broken hygiene seals
- Items that have been used, worn outdoors, washed, altered, or contaminated with pet hair, odors, stains, or saliva
- Chewed or damaged pet toys, feeding puzzles, or water fountains that have been filled
- Assembled furniture or cat trees with claw marks, scratches, or missing hardware
- Gift cards and items clearly marked final sale
If a product is defective, damaged in transit, or incorrect, the exclusions above do not prevent you from contacting us for a remedy.
Return shipping
For preference-based returns, such as a change of mind, ordering the wrong size, or no longer needing the item, the customer is responsible for return shipping. We recommend using a trackable service and retaining the receipt until the refund is complete. Original shipping charges, including the Alaska or Hawaii surcharge, are not refundable.
If the item arrived damaged, defective, or incorrect, Tailrific will provide a prepaid return label when reported within 7 days of delivery.
Damaged, defective, incorrect, or missing items
Contact us within 7 days after delivery at [email protected]. Include your order number and clear photos of the item, packaging, and shipping label when applicable. Keep the item and packaging until we provide instructions. Depending on the circumstances, we will offer an appropriate replacement or refund.
Refunds
After we receive and inspect an eligible return at our Irwindale facility, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, generally within 5–10 business days after inspection. Your bank or card issuer may require additional processing time. We do not issue refunds to a different payment method.
Items returned incomplete, used, damaged, contaminated, or outside the return window may be denied or may receive a reduced refund where permitted by law.
Exchanges
We do not process direct exchanges. Return the eligible item for a refund and place a new order for the preferred item.
Order cancellations
Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after fulfillment begins. If an order has shipped, the return policy applies. If we cancel an unshipped order, we will issue a full refund.
Questions
Email [email protected]. Return facility: Tailrific Returns, 5114 Azusa Canyon Rd, Irwindale, CA 91706. This policy does not limit any rights or remedies that cannot be excluded under applicable law.