Last updated: August 7, 2026
Shipping
We currently ship to all 50 U.S. states and Washington, D.C. Shipping is free to addresses in the contiguous 48 states and Washington, D.C. A flat $20 shipping charge applies to orders shipped to Alaska or Hawaii.
Orders are generally prepared within 1–2 business days. Carrier delivery estimates begin after shipment and may vary. If we cannot ship within the stated time, we will contact you with the option to accept the delay or cancel the unshipped order for a full refund.
30-day return policy
Most eligible items may be returned within 30 calendar days after delivery. To qualify, an item must be unused, unworn, unwashed, clean, and in its original condition, with all tags, manuals, accessories, and original packaging. Proof of purchase is required.
Start a return
Email [email protected] before sending anything back. Include your order number, the item you wish to return, and the reason for the return. We will provide return authorization and shipping instructions. Returns sent without authorization may be delayed or refused.
Items that cannot be returned
- Items that have been used, worn, washed, altered, damaged after delivery, or exposed to pet hair, odors, stains, or other contamination
- Opened food, treats, supplements, grooming, dental, hygiene, litter, waste-management, or other health-sensitive products
- Items with a broken hygiene or safety seal
- Personalized or custom-made products
- Gift cards and items clearly marked final sale
If a product is defective, damaged in transit, or incorrect, the exclusions above do not prevent you from contacting us for a remedy.
Return shipping
For preference-based returns, such as a change of mind, ordering the wrong size, or no longer needing the item, the customer is responsible for return shipping. We recommend using a trackable service and retaining the receipt until the refund is complete. Original shipping charges, including the Alaska or Hawaii surcharge, are not refundable.
If the item arrived damaged, defective, or incorrect, Tailrific will provide a prepaid return label when a return is required.
Damaged, defective, incorrect, or missing items
Contact us within 7 days after delivery at [email protected]. Include your order number and clear photos of the item, packaging, and shipping label when applicable. Keep the item and packaging until we provide instructions. Depending on the circumstances, we will offer an appropriate replacement or refund.
Refunds
After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, generally within 5–10 business days after inspection. Your bank or card issuer may require additional processing time. We do not issue refunds to a different payment method.
Items returned incomplete, used, damaged, contaminated, or outside the return window may be denied or may receive a reduced refund where permitted by law.
Exchanges
We do not process direct exchanges. Return the eligible item for a refund and place a new order for the preferred item.
Order cancellations
Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after fulfillment begins. If an order has shipped, the return policy applies. If we cancel an unshipped order, we will issue a full refund.
Questions
Email [email protected]. This policy does not limit any rights or remedies that cannot be excluded under applicable law.