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Tailrific

Refund and Returns Policy

Last updated: September 8, 2026

30-Day Return Guarantee

At Tailrific, we design and curate practical, durable pet supplies to make life with dogs and cats happier, cozier, and easier to manage. We want both you and your pet to be completely delighted with every order.

If an item isn’t quite the right fit for your home or pet, eligible products may be returned within 30 calendar days from the date of carrier delivery confirmation for a refund to your original payment method. Because pet health, sanitation, and safety are our highest priorities, all returns must satisfy the product-specific hygiene and condition standards outlined below.

Product Line Return Guidelines

Because sharing life with animals involves unique hygiene, sizing, and safety needs, return eligibility varies by product category:

1. Walk & Travel (Harnesses, Leashes, Collars, Dog Boots, Vehicle Tethers, Car Seat Covers & Playpens)

  • Indoor Fit Checks Allowed: We understand that getting the right size is essential. You are welcome to gently try harnesses, collars, leashes, and dog boots on your pet indoors.
  • Condition Requirements: Items must remain clean, unwashed, and in pristine condition with all original tags attached. Items returned with pet hair, dander, saliva, outdoor dirt, grass, mud, or lingering pet odors are not eligible for return.
  • Dog Boots: Boots must be tried on exclusively on clean indoor floors (carpeting or clean hardwood). Boots showing any scuffing, outdoor wear, sole abrasion, or debris cannot be accepted.
  • Car Seat Covers & Foldable Playpens: Must be clean, hair-free, and folded neatly into their original storage carrying bags with all included anchors, buckles, and ground stakes. Items with claw punctures, chewing marks, or pet accidents are non-returnable.

2. Beds & Comfort (Orthopedic Bolster Dog Beds, Snuffle Mats, Heartbeat Calming Plush Sets)

  • Hygiene & Biological Safety: For animal health reasons and to prevent the transmission of parasites and allergens between households, pet beds, snuffle mats, and blankets that have been slept on, soiled, chewed, or contaminated with pet fur cannot be returned.
  • Eligible Condition: Must be brand-new, unwashed, and returned in original protective packaging with all tags attached.
  • Heartbeat Calming Sets: Must include the original plush toy, accompanying blanket, and undamaged, fully functional heartbeat vibration module.

3. Feeding & Hydration (Ultra-Quiet Water Fountains, Portable Water Bottles, IQ Puzzle Slow Feeders)

  • Sanitary Food & Water Invariant: To comply with sanitary hygiene standards, automatic fountains, travel water dispensers, and puzzle slow feeders that have had pet food, treats, or water placed in them—or show any pet saliva or bite marks—cannot be returned for customer preference.
  • Eligible Condition: Eligible returns must be unwashed, unused, and in their original retail box with all pump components, USB cables, and sealed, unopened replacement filter packs.
  • Component Defect Coverage: If an electric water fountain pump or dispenser mechanism exhibits a manufacturing defect within 30 days of delivery, contact us for a prompt replacement.

4. Home & Clean-Up (Cat Litter Boxes, Furniture Enclosure Cabinets, Retro TV Cat Houses, Cyclone Deodorizers)

  • Strict Biological Exclusion for Litter Boxes: For strict pathogen prevention and biological hygiene (preventing feline toxoplasmosis and bacterial spread), cat litter boxes (including foldable space capsule boxes) that have contained cat litter or been used by an animal are strictly non-returnable under any circumstances.
  • Wooden Furniture & Enclosures: Litter box enclosure cabinets and retro TV cat houses must be repacked in their original cartons with all panels, cam locks, screws, magnets, and hardware undamaged. Assembled furniture showing stripped screw holes, claw gouges, scratches, or urine moisture damage is not eligible for return.
  • Intelligent Cyclone Deodorizers: Must be unused, clean, and returned with original charging cables and mounting fixtures.

5. Play & Enrichment (Multi-Tier Cat Trees, Cactus Scratching Posts, Sisal Towers, Teething & Chew Toys, Cat Wands)

  • Scratching Posts & Cat Trees: Sisal scratchers or cat trees that have been clawed, scratched, frayed, or climbed by a pet are not eligible for preference returns. Eligible returns must be unassembled or neatly repacked in original packaging with all assembly hardware.
  • Chew Toys, Ropes & Teething Sets: Pet toys that have been chewed, bitten, torn, punctured, or exposed to pet saliva cannot be returned for safety and hygiene reasons. Must be brand new, unchewed, with all set pieces intact.
  • Cat Wand Toys: Must include all interchangeable feather lures in original, unplayed condition.

6. Grooming & Care (Electric Pet Nail Grinders, LED Nail Clippers, Cordless Grooming Clipper Kits)

  • Personal Pet Hygiene Invariant: To prevent the transmission of skin infections, mites, and dander between animals, grooming clippers and nail grinders that have been used to trim pet fur or nails cannot be returned for remorse or sizing preference.
  • Eligible Condition: Unused and unopened grooming kits in original retail packaging with all blade guards, limit combs, USB charging cords, and cleaning brushes intact are eligible within 30 days.

Non-Returnable Items Summary

The following items are strictly non-returnable for preference or change of mind:

  • Any product that has been used, washed, altered, or damaged after delivery.
  • Cat litter boxes or enclosures that have contained litter or been used by a pet.
  • Items contaminated with pet hair, dander, stains, saliva, or animal odors.
  • Dog boots worn outdoors or showing sole abrasions.
  • Used pet grooming tools (clippers, nail grinders) or items with broken hygiene seals.
  • Chewed, bitten, or saliva-marked pet toys and feeding puzzles.
  • Furniture or cat trees with claw marks, wood damage, or missing assembly hardware.
  • Gift cards and items clearly designated as Final Sale.

Note: If an item arrives damaged, defective, or incorrect, these exclusions do not apply—please contact us immediately as described below.

How to Start a Return

To ensure quick and accurate processing, all returns require prior authorization (RMA). Please follow these steps:

  1. Request Authorization: Email our customer support team at [email protected] within 30 calendar days of delivery. Include your Order Number, the SKU(s) or item name(s) you wish to return, and the reason for the return.
  2. Receive Instructions: We will review your request and send return authorization instructions and a packing slip to include inside your package.
  3. Package Securely: Repack the item in its original manufacturer packaging with all parts, accessories, and manuals. Place the package inside a protective shipping carton.
  4. Ship Your Return: Send the package with your RMA number clearly written on the outer label to our California receiving facility:

Tailrific Returns Department
Attn: RMA #[Your Order Number]
5114 Azusa Canyon Rd
Irwindale, CA 91706
United States

Returns sent without prior authorization or an RMA number may experience significant delays or be returned to sender.

Return Shipping Costs & Fees

  • Preference-Based Returns (Changed Mind / Sizing): The customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service (USPS, UPS, or FedEx) and keeping your tracking receipt until your refund is fully issued. Tailrific is not responsible for returns lost or damaged in transit back to us.
  • Damaged, Defective, or Incorrect Items: If your order arrived damaged in transit, defective, or incorrect, contact us at [email protected] within 7 calendar days of delivery. Please include your order number and clear photos of the item, packaging carton, and shipping label. Tailrific will provide a prepaid return shipping label or ship an appropriate replacement at zero additional charge.
  • Original Shipping Fees: Original outbound shipping fees (including standard shipping charges, Bulky/Oversize regional rates, and Alaska/Hawaii surcharges) are non-refundable.

Inspection, Refunds & Restocking

  • Inspection: Once received at our Irwindale warehouse, returned packages are inspected within 2 to 4 business days.
  • Refund Issuance: Upon approval, your refund will be automatically processed and credited back to your original payment method (Credit Card, PayPal, etc.). Please allow 5 to 10 business days for your card issuer or bank to reflect the credited funds.
  • Condition Adjustments: Where permitted by law, if an item is returned missing original packaging, accessories, or parts, or requires minor cleaning due to light pet hair, a condition adjustment fee (up to 20%) may be deducted from the refund, or the return may be denied.

Exchanges

We do not offer direct product exchanges. To get the preferred size, color, or model as quickly as possible, please initiate a return for your eligible item and place a new order online at your convenience.

Order Cancellations

Orders are dispatched quickly from our California warehouse. If you need to cancel an order, please email [email protected] immediately. Once an order has entered fulfillment or shipped, it cannot be canceled, and our standard return process will apply.

Questions & Support

Have questions about sizing, materials, or compatibility before you order? Our California-based care team is always here to help you make the best choice for your pet:

  • Email: [email protected]
  • Warehouse & Service Address: 5114 Azusa Canyon Rd, Irwindale, CA 91706
  • Shipping Details: For complete rates, zones, and carrier handling times, visit our Shipping & Returns page.
  • Frequently Asked Questions: Browse common questions on our FAQ Page.